Many (many) years ago I worked in a bank. At a time when customers were terrified of “us”, a bit of a nuisance and life working at the bank (9-5) wasn’t meant to be complex or even remotely hard.. I worked in a bank.
I actually spent much of my time lurking behind microphishes (films? What are they even called these days? Oh .. defunct? LOL) while handling inquiries from tellers who needed advice on some transaction outside of their authority.
And I loved it.
Now, without a word of a lie – most of the other staff were double my age (or more!) And that could have been a problem – except they actually saw my job as a hassle, so didn’t seem worried lol
I was the customer services manager.
Irksome, indeed! 😉
Anyway, the below .. (I hope it’s readable? It’s very old and an odd file format sent to me from my Father) was published in Readers Digest and other mags around NZ (long before social media had it’s day!) in the 80’s
Altho I must confess, my Dad fashioned the article after I told him about my day..
That aside, I often think of this experience, so have decided to share it.
I recall that day so clearly, even now.
While I don’t know if I agree with Dad’s final sentence (that was indicative of his views back then) ..
How I see it is that when you work as a minion in a large (or any, I guess) organisation, like I did then – you’re generally not thinking about profits, or such wicked topics.
You’re waiting on pay-day, you’re thinking about trying to pay bills, maybe hoping to get ahead, maybe even just stay afloat.. You’re worried about your marriage. You’re thinking about things that are real to you.
Profits of large organisations – they’re not so real to most / many.
Bit of a different message really ..
BUT the other real message: from where I stand now (and where I was pretty much standing way back then) is to not be an asshole to someone who did nothing to deserve rudeness or disrespect.
To not be so busy (ESP when doing something they had a right to expect of you!) or horrible as to make that customer feel they inconvenienced you.
And even moreso, if they’re “inconveniencing you” because of ill health or disability.
To me? That’s just .. not OK.
I think the simple message – however it is written? Is be kind, if you can 🙂